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Online food delivery riders are everywhere in the inner capital cities.

‘You have no idea how difficult you’ve made my life’: the brutal reality of being a food delivery rider

They’re everywhere in the inner capital cities – but who are those people whizzing past, and what do they really think about life on the road?

  • James Hughes

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Uber’s complaints handling processes have been blasted by the Fair Work Commission.

‘Illogical and arbitrary’: Uber’s automatic sackings regime blasted

Uber’s fully automated complaints-handling system has been scolded as unlawful by the Fair Work Commission as it orders yet another driver’s reinstatement.

  • Elias Visontay
Travellers Karen Senter and David Macenulty gave up trying to use the taxi prepaid kiosk after several attempts.

Prepaid fee confusion for travellers at Melbourne Airport’s new Uber and taxi rank

Passengers are using prepaid kiosks to book a ride, but some taxi drivers are refusing to accept the fares, causing confusion and frustration for travellers.

  • Cara Waters
Rideshare platforms such as Uber are not using the Albanese government’s new gig economy laws as intended, Minister Amanda Rishworth has said.

Fair Work blasts Uber over a driver sacked for touching his groin during a trip

The ride-share giant has been criticised for its complaints handling processes, in a hearing where a driver produced a tube of ointment as evidence.

  • Elias Visontay
Uber’s new pricing amounts to higher costs for people who start their trips in affluent parts of Sydney and Melbourne than other parts of the cities.

Some Uber trips now cost 40 per cent more than others. These are the hardest-hit areas

Uber trips from CBDs and wealthy parts of Sydney and Melbourne now cost much more than rides of identical distance and duration booked in outer suburbs.

  • Elias Visontay
Rideshare platforms such as Uber are not using the Albanese government’s new gig economy laws as intended, minister Amanda Rishworth has said.

Rideshare giants failing to respond to predatory drivers, Labor warns

Albanese government to push platforms such as Uber to properly handle sexual misconduct complaints against drivers, as it concedes its laws need bolstering.

  • Elias Visontay
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Uber has introduced a new pricing regime which will see rides that begin in affluent parts of Sydney and Melbourne charged disproportionately more than riders across other parts of the cities.

The Melbourne suburbs that will cop the biggest Uber price rises

In a break from its years-long pricing structure, the ride-share company will target passengers needing a lift in wealthier and inner-city suburbs with higher fares.

  • Elias Visontay
Uber has introduced a new pricing regime which will see rides that begin in affluent parts of Sydney and Melbourne charged disproportionately more than riders across other parts of the cities.

The Sydney suburbs that will cop the biggest Uber price rises

The company has issued a major overhaul of its pricing model, slugging different fares on different parts of the city, upping the rates for short trips and expanding peak times.

  • Elias Visontay
Uber drivers will be among those made to undergo training about inappropriate behaviour.

One in four women cop driver misbehaviour in rideshares and taxis

While a quarter of women experienced inappropriate behaviour when travelling alone in rideshares and taxis, only six in 10 reported the incidents, a survey found.

  • Elias Visontay
Uber driver Jacob Abboud says his fuel costs have gone up from $200 a week to more $300 a week.

Uber, taxi drivers push for fare increases amid fuel crisis

While motorists pay more at the bowser, fares on ride-share platforms and in taxis have remained stagnant, leaving professional drivers to foot the bill.

  • Elias Visontay