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An artist’s impression of Coles and Woolworths stores of different kinds opening around Sydney.

Gentrified groceries: The new food line splitting your city

One in four Woolworths in Sydney are now Metro stores, while Coles is playing catch-up by growing its Local chain. Is the gentrification of supermarkets leaving shoppers worse off?

  • Jessica Yun and Elias Visontay

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Sinead Connon has bought Easter eggs and 17 pairs of bunny ears for her friends who are going to a music festival over the Easter Weekend. She shops in different stores looking for specials to counter the rising prices in Sydney.

What cost-of-living crisis? Easter spending hits new highs at Coles, Woolies

Some things are worth spending money on even during economic upheaval – and chocolate eggs are one of them.

  • Emily Kaine and Jack Gramenz
Retailers considering generative AI for their online support need to balance convenience with the technology’s infamous unpredictability.

Retailers will be held responsible for what their chatbots tell you

As more companies turn to generative AI to communicate with their customers, experts say a generic disclaimer like “AI makes mistakes” isn’t good enough.

  • Tim Biggs
ACCC chair Gina Cass-Gottlieb (centre), has not ruled out further legal action against Coles, headed by Leah Weckert, and Woolies which is run by Amanda Bardwell.

Our supermarket duopoly needs to tell not just the truth but the whole truth

The ACCC/Coles Federal Court case has exposed pricing practices that push ethical boundaries. But wait until you see what they’re planning next.

  • Allan Fels
The Redland Bay Shopping Village has been put on the market.

Council-linked developer puts shops on market months after contentious decision

The owners of Redland Bay Shopping village have billed the property as the only shops in the area just months after council canned a rival development.

  • Julius Dennis and Matt Dennien
Woolworths has tweaked its chatbot after users reported bizarre interactions about its mother.

Woolworths forced to rein in chatbot that claimed to have angry mother

Woolworths has been forced to tweak its AI-powered virtual assistant after users reported bizarre interactions with the chatbot.

  • Jessica Yun
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Wall Street continued on its AI rollercoaster ride.

ASX rallies to record as Woolies, WiseTech surge, BHP hits all-time high

Australia’s sharemarket gained more than $30 billion in value, tracking gains on Wall Street and buoyed by a flurry of corporate news that excited investors.

  • Staff reporters
Woolworths chief executive Amanda Bardwell is starting to turn around the supermarket giant’s recent underperformance.

‘The right types of promotions’: Woolies lures customers back with lower prices

Lower prices for longer and weekly specials have helped Woolworths turn around consistent underperformance as it prepares to duel with the ACCC over alleged illusory discounts.

  • Jessica Yun
A man’s body was found in the loading dock at Woolworths in Nundah.

Man’s body found near Woolworths loading dock

The 37-year-old was found unresponsive in the early hours of the morning.

  • Dominique Tassell
Down Down – or is it?

The price may not be right in high stakes legal battle between watchdog and supermarket giant

Lawyers for the Australian Competition and Consumer Commission have taken on supermarket giant Coles in the Federal Court over alleged “illusory” discounts.

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